1. Who We Are

Our website address is: https://giftsbysapna.co.uk/

We are Gifts by Sapna, a personalised gift shop located at 138 Listerhills Road, Bradford BD7 1JR, United Kingdom.

2. Information We Collect

We collect information to provide our services and improve your experience.

Personal Data: When you place an order or create an account, we collect your name, billing/delivery address, email address, and phone number.

Payment Data: All payments are processed securely by our third-party processor, Stripe. We do not store or process your full card details. Stripe’s privacy policy governs their handling of your payment information.

Technical Data: We automatically collect non-personal data such as your IP address, browser type, and device information to ensure website security and functionality.

3. How We Use Your Information

Fulfilling Your Order: To process your payment, personalise your gift, manage your click and collect service, and communicate about your order.

Marketing (With Your Consent): If you opt-in, we may use your name, phone number, and/or email address to send promotional WhatsApp or email messages about new products and seasonal offers.

Legal Compliance: To meet accounting, tax, and legal obligations under UK law.

4. Legal Basis for Processing (UK GDPR)

Contract: Processing is necessary to fulfil the order contract with you.

Consent: Used for direct marketing, which you may withdraw at any time.

Legal Obligation: Required to comply with UK law (e.g., HMRC record retention).

Legitimate Interests: For security, fraud prevention, and website analysis.

5. Data Sharing

We share your data only with trusted third parties essential for our service:

Payment Processors: To securely take payments.

Service Providers: Such as our marketing platform (if you opt-in) and IT support.

Legal Authorities: If required by law.

We never sell or rent your personal data to third parties for marketing purposes.

6. Data Retention

Order Data: Retained for 7 years to comply with UK accounting and tax laws.

Marketing Data: Retained until you withdraw consent.

Inactive Accounts: Reviewed and may be deleted after 3 years of inactivity.

7. Your Data Protection Rights (UK GDPR)

You have the right to access, rectify, erase, restrict processing, object, request data portability, and withdraw consent. To exercise these rights, contact us using the details in Section 10. We respond within one calendar month.

8. Marketing & Your Choices

Opt-In: You will only receive promotional WhatsApp messages or emails if you explicitly opt-in.

Opt-Out: You can unsubscribe at any time. Email messages include an unsubscribe link; for WhatsApp, reply “STOP” or contact us directly. Opting out does not affect order-related communications.

9. Returns & Refund Policy for Click & Collect

Personalised Items: No returns or refunds unless the item is faulty, damaged, or not as described.

Faulty or Damaged Items: Notify us immediately upon collection. If noticed later, contact us within 48 hours with details and photos.

Order Cancellation Before Personalisation: You may cancel before personalisation begins. Once started, no cancellation or refund is possible.

Failed Collection: Orders must be collected within 14 days. After this, the order may be treated as abandoned with no refund.

10. Contact Us

Gifts by Sapna

Email: info@giftsbysapna.co.uk

Phone: Call Us

Address: 138 Listerhills Road, Bradford, BD7 1JR, United Kingdom

11. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The ‘Last Updated’ date will be revised accordingly. Please review this page occasionally.